Customer Relations Manager

Customer Relations Manager

Previous Experience Required

Seeking professional, well-spoken and patient Customer Relations Manager to assist with the day-to-day customer-facing duties associated with running a top-notch automotive facility.

Ideal candidate has 5+ years of customer service experience, understands presence and is neat and cheerful. Automotive experience a bonus but not necessary. Relevant customer service backgrounds such as hospitality, banking, and relationship management encouraged to apply.

What are the day-to-day responsibilities?

• Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
• Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
• Make sure proper managers have received copies of any written complaints
• Keep records of all customer complaints and solutions
• Assist in resolving customer complaints, which cannot be handled by Sales Consultants, Service Advisors, Managers
• After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
• Print and distribute customer related reports

MUST BE ABLE TO PASS A BACKGROUND, MVR AND DRUG SCREEN..

Benefits

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Don McGill has been a premier Toyota dealer in Houston for over 40 years. We owe this long tenure to having a hardworking, dedicated staff of professional team members who strive to be #1 in all they do. We offer career paths if your interest is in Sales, Service, Parts, Finance, Administration, Collision Center, or Management. If you are interested in one of the most financially rewarding careers out there, we’d love to hear from you!